Consultant / Core Technical / IT
Email Deliverability Consultant Full Time
Job Description
Iterable is the growth marketing and user engagement platform. Our mission is to enable B2C marketers, giving them access to the growth marketing and user engagement tools built at companies like Twitter, Facebook, and Pinterest. We know this space well: our product team built the growth systems that powered Twitter’s early success. We’ve raised over $30M from investors like Index Ventures and CRV and hundreds of companies like AT&T, MLB, Zillow, Box, FabFitFun, and ASICS rely on us to captivate their many millions of users.
As a member of Iterable’s Customer Success team, the Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies and best practices to ensure they’re happy and getting as much value as possible from the product. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.
CORE RESPONSIBILITIES
- Provide email deliverability consulting services for new and existing customers of Iterable
- Educate customers on email marketing “best practices” while providing deliverability support
- Monitor customers’ performance using internal metrics and 3rd-party delivery tools
- Ensure customers have a smooth experience with our product and increasing their ROI
- Partner with Support to analyze tickets, discover trends and resolve any potential issues
- Ensure high level email campaign deliverability for a growing client base of enterprise companies
- Monitor client satisfaction to develop and implement strategies leading to retention and growth
- Gather delivery data into account assessments including Email Delivery Reports
- Warn customers for potential problems and provide strategies to manage reputation
- Discover and resolve email delivery problems with specific ISPs and mailbox providers
- Build strong relationships through MAAWG that will magnify our position as the industry leader
- Maintain a trusted advisor relationship with each assigned client
REQUIREMENTS
- Bachelor’s degree or equivalent experience
- 3-5 years experience in email deliverability and/or growth marketing operations
- 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
- Experience using 3rd-party delivery tools (250ok, Litmus, Return Path, SendGrid, etc.)
- High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
- Proficient with ISP/domain-specific delivery policies, whitelisting and feedback loops with ISPs
- Expert with “best practices” for sending bulk email, list management and blacklist/spam reduction
- Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
- Knowledge of CAN-SPAM/anti-spam laws
- Excellent communication skills and a strong desire to work with customers
NICE-TO-HAVES
- Previous experience with email marketing, push, or SMS software
