Hotel & Restaurant / Sales
Operations – Sr Executive / Manager (Hotel Management Degree Only)
Job description:
Desired Candidate Profile
1-10 years of experience
Has relevant experience in facility management or related experience.
Sales & Operation experience is preferred
Qualities required:
* Good communication skills
* Should be Proactive
* Good at Execution
* Good Interpersonal relationship
Job details:
Daily activities
1. Reports to the Operation Manager
2. Daily activities:
Cross selling of product, Contract renewal.
Daily monitoring operators /supervisors at all the sites, milk supply should be on time;
Need to get confirmation every day morning from the operators/supervisors
All the machines should be operational on time
Check the inventory level in all the locations/ FIFO standards to be followed
Check the Operators & supervisors grooming and uniform standards during site visit
Coffee machine MIS details should be tracked regular basis
Ensure all coffee machines are in working condition at all the time
Registers, records and files should be updated and maintained on a regular basis in all the facilities
Check the complaint registers /customers feedback and work accordingly
Should check the daily visit report of supervisors
Should visit sites on a daily basis; He should meet the client and the MOM report to be
submitted to the concerned reporting authority.
Weekly Activities:
Involve in preparing MIS report and take the acknowledgement.
Weekly coffee machine cleaning schedule to be followed.
Inventory level cross-check proactively, and place the indent
Cross-verify the operators, supervisors duty rosters.
Submit closing stock report weekly basis by Saturday
Fortnightly activities:
Preventive maintenance follows up with service team
Check the staffing status, and attrition level
Operations & Service meeting every fortnight; Bring necessary reports
Inventory check
Invoice submissions if any.
Meeting with Admins (FM) for relationship management.
Monthly activities:
Pest control need to be done follow up for all the machines
Month end MIS and cup page data submission
Invoice raising, bills submission and payments follow up
Inventory level check Submit physical closing stock status and wastage report
Operators salary and vendors payment follow up
Conduct monthly Ops meeting
Submit operators and supervisors monthly attendance copy.
Submit the best operators/supervisors nominations to HR dept. by 5th of every month
Cleaning materials projections to be made every month by executives and the necessary to be procured.
Submit month end closing to HO
Submit indent projection by 25th of every month to HO
Submit operators/Supervisors training schedule by every month end and submit the training report
and tracker by 1st week of every month
Submit consumption report by 1st week of every month to finance team
In case you are interested you can share your resume:
Please see contact details for Address and POC
Salary: Not Disclosed by Recruiter
Industry:FMCG / Foods / Beverage
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager
Employment Type: Permanent Job, Full Time
Desired Candidate Profile
Please refer to the Job description above
Education-
UG: Any Graduate – Any Specialization, Diploma – Hotel Management, B.Sc – Hospitality and Hotel Management, BHM – Hotel Management
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
Contact Company:Coffee Day Global Ltd
Address:Café Coffee Day,Hincon House, B- wing,3rd floorVikhroli Corporate Park Pvt Ltd. 247 Park, LBS Marg, Vikhroli (West)MUMBAI,Maharashtra,India 400083
Recruiter Name:Ritu Kukreja
When u call please mention you have found this job details on SherJobs
