Global IT Enterprise Network Services
Job Role – Job Code:
Network/Telecom Systems Analyst 2-IT
ENS Operations – Network Engineer
As part of the Network Operations within Oracles Global Information Technology organization, you will be responsible for the front-line support of IT network and communication services across Oracles worldwide business. The role will consist of:
Utilization of network management tools to analyze, troubleshoot and resolve network and communication events and incidents (including performance) across the corporate network.
Work directly with internal customers and senior support staff to troubleshoot and resolve events and incidents.
Leverage established work instructions and operating procedures to execute corrective actions and/or escalation requirements while responding to network and communications events and incidents.
Maintain records across corporate tools in accordance with established work instructions and operating procedures.
Review, understand, apply and suggest improvements across all tools, work instructions and operating procedures used within daily operations.
Bachelors degree in computer science, engineering, math, physics or related technical field.
4+ years of related work experience
Qualifications and/or Certifications
Good written and verbal English communication skills.
Be able to effectively with people on both a technical and non-technical level.
Ability to work with a global, remote workforce.
Ability to work in a pressured production environment while not compromising on the quality of the service provided.
Technical understanding and practical application of network support:
o WAN & LAN, Routing and switching protocols, SIP, TCP/IP, OSPF
o VPN IPSEC and SSL
o Firewalls and load balancers; security policy management
o VOIP SRST, SIP
o Network / Security monitoring tools such as: SNMP, MTRG, Monolith & HPOV, etc.
Duties include, but are not limited to:
Network, security and communications monitoring, troubleshooting and resolution
Coordinating with ISP/Telco providers for WAN related issues
Cross organizational (LOB) engagement
Participation in projects aimed at increasing operational excellence
*See Job Role section above for additional details
Salary: Not Disclosed by Recruiter
Industry: IT-Hardware & Networking
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Network Administrator
Employment Type: Permanent Job, Full Time
Exp : 3 – 6 Years
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