HR Operations Coordinator IV Full Time

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employee.

Responsibilities:

• Is responsible for complex customer service case management and is first point of contact for escalations.
• Reviews and assigns requisitions, works with hiring managers to determine sourcing for internal requisitions and lower-level external requisitions, and builds candidate pipeline.
• Consults with managers on HR and recruiting processes, communicates front-end process capabilities, and proposes ad-hoc solutions to HR needs.
• Identifies and leads process improvements and provides process solutions for non- standard, sub-process activities.
• Specializes in the support processes and engages in the beginning-to-end support process within a sub-region or function.
• Manages employee indicative data (i.e. new hires, requisitions, terminations, change of status, etc.) into information databases and follows up with employee screening.
• Provides guidance on recruitment plans and ensures hiring plans are aligned with hiring goals and metrics (e.g., time to fill, cost per hire, etc.).
• Supervises lower-level employees in the support processes.
• Conducts daily analysis of work progress and metrics(e.g. Key Performance Indicators), collects and analyzes daily dashboards, and performs audit reporting for different countries.
• Calculates and analyzes operational excellence and production metrics; presents monthly results reports internally and externally for review and analysis.
• May provide support for MADO transactions (data validation, data entry, etc.).

Education and Experience Required:

• May have Associate’s degree or equivalent experience.
• Typically 6+ years experience in a customer service role.

Knowledge and Skills:

• Proficient with country specific languages. Strong written and verbal skills.
• Strong quantitative and qualitative analytical skills. Strong knowledge of country specific regulations.
• Expert in specific content area of HR processes and systems (i.e., Contact HR, staffing etc.).
• Attention to detail. Excellent time management skills.
• Ability to troubleshoot customer inquiries and work within tight deadlines. Developed relationship
• management skills.
• Developing leadership and influence skills.
• Ability to support HR managers in multiple countries.
• Familiarity with Statement Of Work (SOW) requirements and change management procedures.