Hiring for Experienced Domestic Process Team Lead at Madhapur Full Time
JOB DETAILS
Locality : Full City
Role : BPO/ Telecaller
Min Salary : Rs. 12000
Max Salary : Rs. 18000
Min Experience : 1 yr
Max Experience : 2 yrs
BPO Designation : Telecalling Team Leader
Skilled in MS Excel Required
Languages known : English ,Telugu
Job Shifts : Morning shift
Gender : Male
Sub Role : Incoming,Outgoing,Domestic,Voice,Support,Non-Technical,Recovery-Collection
JOB DESCRIPTION
Responsibilities:
Category: Leadership, Team Lead
Role: Team Lead
Salary: 12,000 to 18,000 + Incentives + Food
Shift:- Day Shift (09:30am to 06:30pm)
Experience: 1-2 Years
Education: Any Graduate
Selected Candidates must have knowledge on Credit card process, Personal loans, Insurance
Managing an average team of 20 members.
Need to be approachable and supportive towards the team.
Should have the ability to motivate the team to achieve their targets.
To manage the day-to-day operations with a team of agents and meet the required levels, quality and productivity
Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
Prepare schedules for the teams and ensure attendance.
Compliance to
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