Customer Support Executive For Amazon for Domestic and International process in BPO Full Time

Job Description:• To handle queries & complaints from Customers tactfully, provide excellent Customer experience at every interaction.
• Ensure end to end resolution by taking complete ownership on behalf of Customer on every interaction.
• The goal is to achieve superior Customer engagement & ensure a significant improvement in Customer experience.
• Being a part of this team also means to be the whistle blower, highlight issues impacting Customers both external & internal.

Key Skills Required:• Excellent interpersonal skills, with the ability to troubleshoot functional, non-functional issues correctly & clearly to external Customers & Internal stakeholders
• Help us engage and de-escalate customer service inquiries over the phone, email, social media and reputation management sites

• Respond to comments concerning support issues made on our social media & reputation channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community

• Maintain the highest level of professionalism while managing sensitive issues and become the brand voice and vision throughout all conversations

• Identify trends and communicate to lead / managers – Act as whistle blower.

• Stay up to date with the organization’s social media activities such as company news and promotions

• Excellent spoken & written language skills (English/Hindi must) with an ability to compose a grammatically correct, concise & accurate written response

• Should be flexible in learning different processes & be cross-skilled.Access software, drivers, knowledge bases & frequently asked question resources on Internet to aid in problem resolution for the Customer

• Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly

• Always ensure Turn Around Time (TAT) is adhered to at all costs. Thorough understanding of the organization goals & objectives

• Handle high anxiety Customers with a composed attitude

Prior experience of handling Digital Marketing / Social Media will be an added advantage

Knowledge of applications such as Smart Assist / Avaya / Ubona / Jeeves CRM will be an added advantage (applicable only for IJP)

Eligibility Criteria:

• Graduate with any stream

• Minimum Consultant role

• Should have minimum 1-year relevant experience

Language capabilities

English & Hindi (Written & Verbal) – one additional regional language would be added advantage.

Typing test – Minimum of 30 words per min with 95% accuracy

Interview Rounds: (All the below could be merged into one panel round also)

HR Round

Operations, Training & Quality

Shift Timing:

Day/Rotational Shift

If you are looking for the particular job with relevant experience
Location: Indore, Jaipur