Inviting applications for the role of Assistant Manager–Data Analyst 

In this role, you will support a Banking client services remediation operations with reporting, data analytics and support management information system services.

Responsibilities

• Creation of Daily/Weekly Monthly reports in adherence to process timelines on MS excel/Power BI
• Coordinate with various team to ensure availability of data
• Create and develop and modification of excel based tools /Power BI
• Preparation of dashboards & variance analysis to assist operations
• Responsible for tracking process metrics, SLAs and driving improvement
• Utilize experience working with MS Office (advanced excel), Power BI reports, VBA Macros (Optional)
• Assist Operations team to consolidate, track and report the status of Key deliverables
• Provide reports related to business performance
• Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.
• Liaison with key stakeholders to support new remediation deals
• Strong understanding of Banking Contact center and back office Services, Banking customer remediation preferred.
• Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges

Qualifications we seek in you!

Minimum qualifications

• Rich years of Experience in Business and data Analytics
• Excellent Data Analysis skills & Independent client handling & execution ability
• Prior experience working with MS Office (advanced excel)
• Prior experience working with POWER BI and VBA Macros (Preferred-not mandatory)
• Prior knowledge of handling reporting Applications is an added advantage
• Excellent analytical, problem-solving techniques and communication skills.

Preferred qualifications

• Previous experience in a call center as business/Data analyst is plus

Job Role

Assistant Manager

Primary Location

India-Pune

Schedule

Full-time

Education Level

Bachelor’s / Graduation / Equivalent

Unposting Date

Ongoing

Master Skills List : Operations

Job Category : Full Time

Tagged as: Data Analyst, genpact