Client Relationship Manager Full Time

They must design plans to achieve these goals and create strategies to combat potential impacts

CRM will be required to travel to other facilities, to meet with clientsduring the working hours

CRM will be required to create presentations to inform clients about the Transport department’s services/initiatives

They must ensure that clients are satisfied with the transport department at all times and should bring in confidence and trust by resolving any outstanding issues within the agreed TAT

Communicate effectively with peers, superiors and subordinates

Coordinate all client communications including weekly and monthly reporting, crisis management and escalations

Maintain proactive customer communication to foster a high touch relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners

Schedule and lead effective team meetings which will include field and/ or corporate resources

Serve as an escalation point 24/7 for production impacting incidents

Incident report creation and distribution

Qualifications & Experience:

Graduate in any discipline from a reputed institute

At least 4 years of overall experience with last 2-3 years in mid/senior management role