Content Writer
Technical Writer Full Time
Job Description
As a Technical Writer, you will join a Product Engineering team of bright, talented developers and designers working hard to create phenomenal user experiences for our customers. You will be very familiar with agile development processes.
This is a great opportunity for you to gain domain expertise in software that supports and delivers growth to the Manufacturing, Distribution, Retail, or Service industries. Your possible projects include developing and enhancing functionality, web-enabling products, or extending our mobile and SaaS / Cloud offerings.
As a member of Epicor’s Product Development Team, you will be based in our recently opened India Technology Center, so you will take part in Epicor’s next success story from the very beginning as we are building up our new tech campus in Bangalore.
Essential Role and Responsibilities:
The Walk Me Developer should clearly understand the organizational objectives and their target audience. Using specific editing and publishing tools they should develop simple, conversational, user-friendly Walk Thru’s to guide customers within various ERP platforms. The content should be informative and engaging, and should enable customers to get their information quickly and efficiently. The Walk Me Developer is expected to collaborate with many stakeholders across the organization to create content that supports both our customers and our business initiatives.
This person must be very detail oriented, organized and concise. Adhesion to defined content standards and formats is required. This person must be able to work with a team, but also excel independently, and have the ability to effectively work in a faced paced environment with tight deadlines while consistently delivering high quality work.
On a day to day basis, the Walk Me Developer will:
· Create the Walk Me content for enterprise SaaS products and supporting mobile applications
· Utilize existing material and additional research to ensure content accuracy
· Manage and document their activity for all deliverables across various products
· Edit and proofread content
· Copy, edit and update existing material as needed based on product changes, internal and external feedback
Escalate significant risks or issues to management
The ideal candidate has:
· WalkMe experience is preferred, although not required
· UX background is a plus
· Experience working in a deadline-driven environment with a full workload of competing priorities
· Ability to independently manage several projects simultaneously and operate under tight deadlines
· Minimum of 2 years’ experience writing instructional documentation and/or delivering adult learning
· Excellent communication and writing skills
· Must be able to provide writing samples
· A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences
· Demonstrated and proven track record of innovation and problem solving
· Exceptional attention to detail, Excellent Microsoft Word, PowerPoint and Excel skills
Experience with online help tools
HTML, CSS, and/or JavaScript experience is an advantage
Education Qualification:-
Bachelor’s degree in Engineering/ English, Technical Writing or equivalent with 3-5 years’ work experience in training and development
Additional Requirements
Walk Me Certification a plus, Experience with SaaS a plus, and Experience with jQuery a plus
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