Desktop support
JOB DETAILS
Locality : Industrial Area Phase II
Role : IT Hardware & Network Engineer
Min Salary : Rs. 10000
Max Salary : Rs. 12000
Min Experience : 1 yr
Max Experience : 4 yrs
Skills : Software Installation & Troubleshooting
Gender : Male
Address Proof Aadhaar Card
Photo ID Proof Aadhaar Card
Languages known English
JOB DESCRIPTION
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
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