BPO
Customer Support Executive For Amazon for Domestic and International process in BPO Full Time
Job Description
We are recruiting Customer Support Executives for Teleprocess in Voice/Mail, for Jaipur & Indore Location.
We are looking for “Customer Service Consultant” for one of our reputed Client.Amazon/Hilton
Roles we hire for:
- Customer Service Consultant-Social Media Team
- Customer Service Consultant -Service Management/
- No Of Requirement-250+(Immediate joining)
Job Description:• To handle queries & complaints from Customers tactfully, provide excellent Customer experience at every interaction.
• Ensure end to end resolution by taking complete ownership on behalf of Customer on every interaction.
• The goal is to achieve superior Customer engagement & ensure a significant improvement in Customer experience.
• Being a part of this team also means to be the whistle blower, highlight issues impacting Customers both external & internal.
• Ensure end to end resolution by taking complete ownership on behalf of Customer on every interaction.
• The goal is to achieve superior Customer engagement & ensure a significant improvement in Customer experience.
• Being a part of this team also means to be the whistle blower, highlight issues impacting Customers both external & internal.
Key Skills Required:• Excellent interpersonal skills, with the ability to troubleshoot functional, non-functional issues correctly & clearly to external Customers & Internal stakeholders
• Help us engage and de-escalate customer service inquiries over the phone, email, social media and reputation management sites
• Help us engage and de-escalate customer service inquiries over the phone, email, social media and reputation management sites
• Respond to comments concerning support issues made on our social media & reputation channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community
• Maintain the highest level of professionalism while managing sensitive issues and become the brand voice and vision throughout all conversations
• Identify trends and communicate to lead / managers – Act as whistle blower.
• Stay up to date with the organization’s social media activities such as company news and promotions
• Excellent spoken & written language skills (English/Hindi must) with an ability to compose a grammatically correct, concise & accurate written response
• Should be flexible in learning different processes & be cross-skilled.Access software, drivers, knowledge bases & frequently asked question resources on Internet to aid in problem resolution for the Customer
• Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
• Always ensure Turn Around Time (TAT) is adhered to at all costs. Thorough understanding of the organization goals & objectives
• Handle high anxiety Customers with a composed attitude
Prior experience of handling Digital Marketing / Social Media will be an added advantage
Knowledge of applications such as Smart Assist / Avaya / Ubona / Jeeves CRM will be an added advantage (applicable only for IJP)
Eligibility Criteria:
• Graduate with any stream
• Minimum Consultant role
• Should have minimum 1-year relevant experience
Language capabilities
English & Hindi (Written & Verbal) – one additional regional language would be added advantage.
Typing test – Minimum of 30 words per min with 95% accuracy
Interview Rounds: (All the below could be merged into one panel round also)
HR Round
Operations, Training & Quality
Shift Timing:
Day/Rotational Shift
If you are looking for the particular job with relevant experience
Location: Indore, Jaipur
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