Customer care Executive voice process Full Time
JOB DETAILS
Locality : Ameerpet, Jubilee Hills
Role : BPO/ Telecaller
Min Salary : Rs. 10000
Max Salary : Rs. 15000
Min Experience : 1 yr
Max Experience : 5 yrs
Industry :Banking & Financial Services,Telecom,Others
BPO Designation Sr.Customer Care/Sr.BPO Executive
Skilled in MS Excel Required
Languages known : English ,Hindi ,Telugu
Education : 12th pass
Sub Role : Incoming,Outgoing,Domestic,International,Voice,Sales,Support,Others
JOB DESCRIPTION
Responsibilities and Duties
Excellent communication skills in English,Hindi,Telugu
*Manage large amounts of incoming calls
*Generate sales leads
*Identify and assess customers needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and call handling quotas
*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers
Required Experience, Skills and Qualifications
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Should be Proficient in English, Hindi and Telugu.
Qualification – +2/Graduates.
Max age limit : 30 years
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