CUSTOMER SUPPORT FOR INTERNATIONAL BPO IN JAIPUR INDORE Full Time

Job Function : Customer Service Representative Voice/Email

Experience : Fresher/6 months experience preferred

Specialization : Operations Level : Executive

Industry : CRM/CallCentres/BPO/ITES

Location : Jaipur

Salary : As per Industry norms

Qualification: HCS/Graduate

KEY SKILLS:

A “Customer Service Representative” must have Excellent verbal, written and listening skills

• Should have good command over Grammar and Fluency in English

• Should not have any MTI while conversing

• Details of several functions to provide quality service

• Good knowledge of computers

• Ability to Write/type messages to ensure professional tone•

JOB DESCRIPTION:

Handle queries and complaints of the Amazon related to products

• Transaction handling Services, Problem Solving Efficiency

• Numerical Ability, High level of accuracy

• Energetic, friendly and approachable individuals that understand the impact of great customer service

• Responsible to deliver high quality and productivity results that meet the identified targets

• Strong ability to multitask and take fast decisions independently

• Maintains composure and patience with customers

• JOB SUMMARY: This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively

DESIRED CANDIDATE PROFILE: Education qualifications – HSC/Any Graduate

• Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)

• Excellent interpersonal skills

• Should not be below 18 years of age

• Flexible to work in rotational shifts as per US Hours, according to business needs.