| Role Profile | Training Manager |
| Role Definition | Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees’ skills, performance, productivity and quality of work |
| Roles and Responsibilities | Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices |
| Certifications and Assessments | Domain Process Training Certification, Master Trainer Certification, Role specific Industry certification is desirable |
| Education | Graduate |
| Knowledge | Must Have ‘Knowledge of learning and development best practices A proven track record of training program development and management Excellent leadership skills Excellent written and oral communication skills At least a bachelor’s degree in education, human resources or a related discipline Professional certification, such as CPTM, is preferred |
| Good to have – Advanced Research Skills – Content Design & Development Skills – Experience in handling LMS activities |
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| Experience | Must Have Proven work experience as a training manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e- learning, workshops, simulations etc) Excellent communication and leadership skills Ability to plan, multi-task and manage time effectively Strong writing and record keeping ability for reports and training manuals Ensuring strategic alignment of the training department with business goals Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance Identifying training needs by consulting with stakeholders and using needs assessments Developing and delivering training solutions that meet business needs Optimizing training processes for efficiency Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training Managing the technologies and technical personnel required to develop, manage and deliver training |
| Good to have A Deep Knowledge of the Business |
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| Behavioral Skills and Attributes | Assertive Communication Conflict Resolution Mindset Self-improvement Mindset Good Stress Management/Resilience Patience Customer Centricity Coaching and Mentoring abilities |
Customer Service
